Refund policy

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📦 LUXURWARE — Returns & Cancellation Policy
Quick Summary
  • Return window: 30 days from the invoice date for unused items.
  • Refund processing: 7–10 business days after receiving your return.
  • Cancellations: Allowed within 24 hours of placing an order.
  • Non-returnable items: Customized products or made-to-order items.
  • Shipping fees: Non-refundable.

Return Policy

  • Products purchased on our website are eligible for return within 30 days of the invoice date. Items must be unused and in their original packaging.
  • We pack orders securely. If your package appears tampered with or damaged, please contact us immediately and record a video while unboxing.
  • If you receive an SMS/email that your order was delivered but haven’t actually received it, notify us within 24 hours of that confirmation message.
  • Customised products (e.g., special finishes or modifications) are non-returnable and non-refundable.
  • Shipping charges are non-refundable.

Refund Policy

  • Refunds are issued within 7–10 business days after we receive and inspect the returned item.
  • Only unused items are eligible for a refund.
  • For cash-on-delivery orders, refunds are credited to your bank account. We will request your bank details after you initiate the return.
  • Prepaid orders will be refunded to the original payment method (debit/credit card, UPI, etc.).

Cancellation Policy

  • You may cancel your order within 24 hours of placing it via your LUXURWARE account.
  • Orders cannot be canceled once dispatched. If your order has been shipped, please accept the delivery and then initiate a return if desired.

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