Return-Refund

📦 LUXURWARE — Returns & Cancellation Policy

Quick Summary

Return Policy

Products purchased on our website are eligible for return within 30 days of the invoice date. Items must be unused and in their original packaging.
We pack orders securely. If your package appears tampered with or damaged, please contact us immediately and record a video while unboxing.
If you receive an SMS/email that your order was delivered but haven’t actually received it, notify us within 24 hours of that confirmation message.
Customised products (e.g., special finishes or modifications) are non-returnable and non-refundable.
Shipping charges are non-refundable.

Refunds are issued within 7–10 business days after we receive and inspect the returned item.
Only unused items are eligible for a refund.
For cash-on-delivery orders, refunds are credited to your bank account. We will request your bank details after you initiate the return.
Prepaid orders will be refunded to the original payment method (debit/credit card, UPI, etc.).

You may cancel your order within 24 hours of placing it via your LUXURWARE account.
Orders cannot be canceled once dispatched. If your order has been shipped, please accept the delivery and then initiate a return if desired.